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Business Hours: |
Monday - Friday 9am - 5:45pm
(Closed weekday Noon - 2pm & All Tuesdays)
Saturday 9am - 3:45pm
Sunday 6pm - 6:45pm
We ask that all pet parents make sure they arrive at least 15 mins prior to our closing time for drop off and pick up.
This will allow us time to get your fur baby checked in and settled prior to closing.
Any drop offs later than the 15 min window could incur a $15 charge because the last minute drop offs cause our dedicated staff to have to set your baby up after closing.
Any drop offs or pick ups that occur after closing will incur a $5 per min charge.
ALL DEPOSITS are Non-refundable once a reservation is made. If you decide to cancel 2 weeks prior to arrival, we can put the deposit on your account for future use. If a cancellation occurs within 2 weeks of your arrival, the deposit will be forfeited.
We understand circumstances can come up but, we can only guarantee what you book. If an emergency occurs when we are fully booked. We will make arrangements for your pet to stay, but there will be a surcharge of $100 per pet per day to accommodate an unscheduled stay during high volume boarding.
We ask that all pet parents make sure they arrive at least 15 mins prior to our closing time for drop off and pick up. This will allow us time to get your fur baby checked in and settled prior to closing. Any drop offs later than the 15 min window could incur a $15 charge because the last minute drop offs cause our dedicated staff to have to set your baby up after closing. Any drop offs or pick ups that occur after closing will incur a $5 per min charge.
WE REQUIRE VACCINATION RECORDS WITH DUE DATES BE SENT TO OUR OFFICE VIA EMAIL OR TEXT 2 DAYS PRIOR TO YOUR PET'S ARRIVAL. OTHERWISE, YOU MAY LOSE YOUR RESERVATION AND FORFEIT YOUR DEPOSIT.
Required vaccinations: Dog: RABIES, DHLPP & BORDETELLA **STRONGLY RECOMMEND CANINE INFLUENZA**
Cat: FVRCP, RABIES, & LEUKEMIA
Holiday |
Minimum Charge |
Date |
Hours |
| Tuesdays Closed | |||
| Deposits for upcoming Holidays: |
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| Christmas Eve Day | 4 Day Deposit to book 12.20 - 1.5 | 12.24.23 | Closed |
| Christmas Day | 4 Day Deposit to book 12.20 - 1.5 | 12.25.23 | Closed |
| New Year's Eve Day | 4 Day Deposit to book 12.20- 1.5 | 12.31.23 | Closed |
| New Year's Day | 4 Day Deposit to book 12.20 - 1.5 | 1.1.24 | Closed |
| Closed 1/28 - 2/7 | 1.28.24 - 2.7.24 | Closed | |
| January 8th | 1.8.24 | Closing @ Noon | |
| February Break | 4 Day Deposit to book 2.15 - 2.22 | 2.15.24 - 2.22.24 | |
| February 24th | 2.24.24 | Closing @ 2pm | |
| March 2nd - 6th 2024 | 3.2 - 3.6.24 | Closed | |
| Spring Break |
4 day Deposit to book 3.31 - 4.10 | 3.31.24 - 4.10.24 | Closed Easter |
| Summer Break | 4 day Deposit to book 5.22.24 - 8.8.24 |
5.22.24 - 8.8.24 | |
| Sunday before Memorial Day |
4 day Deposit to book 5.22.24 - 8.8.24 |
Closed | |
| Memorial Day | 4 day Deposit to book 5.22.24 - 8.8.24 |
6pm - 7pm | |
| Independence Day | 4 day Deposit to book 5.22.24 - 8.8.24 |
7.4.24 | Closed |
| Day after July 4th | 4 day Deposit to book 5.22.24 - 8.8.24 |
7.5.24 | 6pm - 7pm |
| Summer Holiday |
4 Day Deposit 5.22.24 - 8.8.24 |
5.22 - 8.8 | |
| Continuing Education |
8. 11.24 - 8.18.24 | CLOSED | |
| Sunday Before Labor Day | 4 Day Deposit is required for 8.31 - 9.6 | CLOSED | |
| Labor Day | 4 Day Deposit is required for 8.31 - 9.6 | 6pm -7pm only | |
| Fall Break | 4 Day Deposit to book 10.5 - 10.11 | 10.5.23 - 10.11.23 | |
| Thanksgiving | 4 Day Deposit 11.22 - 12.2 | 11.22 - 12.2.24 | Closed 11.28.24 |
Check In/Out Policies
- You may schedule Check-In or Check-out, any time during normal Business Hours.
- Charges at our normal rate begins on the day of your arrival at whatever time you booked to drop your pet(s) off during our regular business hours.
- If you schedule to pick up your pet before 12:00 p.m. on your departure day, you will not be charged for that day unless you booked a different pick up time/day. (Excluding Regular/ Holiday minimums)
- Sundays are always a billable day, and min day stay met.
- If you schedule to pick up in the afternoon or on Sunday evening, and do not pick up till the next morning, there may be a half day charge added $15 and up to the $100 fee/day to accommodate past your reservation. This is due to staffing requirements and accommodation availability.
- There is a $100/day fee in addition to boarding charges, if you extend your pet's visit past their scheduled pick up. This is because we are just like a hotel, and if fur kid(s) aren't picked up as scheduled, we must work hard to try and accommodate when we are full. We will always do our best to find a way to make space, but this fee will be added.
- All stays are subject to a 2 day minimum charge (4 day holiday min stay). Overnight stays less than two days would still be billed as a 2 day charge. This policy is in effect year round.
- We ask that all drop offs and pick-ups arrive 15 - 30 min prior to closing so we have adequate time to complete the check-in/check-out process. This provides us time to fill you in on your pet's stay with us and ensure that everything is completed correctly.
- Any pick ups/ drop offs later than the 15 min window could incur a $15 charge because the last minute drop offs cause our dedicated staff to have to set your baby up after closing. Any drop offs or pick ups that occur after closing will incur a $5 per min charge.
- All boarding guest that receive spa services, will be ready for pick up as you scheduled your one hour window pick up time.
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Business Hours: |
Monday - Friday 9am - 5:45pm
(Closed weekday Noon - 2pm & All Tuesdays)
Saturday 9am - 3:45pm
Sunday 6pm - 6:45pm
Holiday hours may vary. Any drop offs or pick ups that occur after closing will incur a $5 per min charge.
Required vaccinations: Dog: RABIES, DHLPP & BORDETELLA *STRONGLY RECOMMEND CANINE INFLUENZA* Cat: FVRCP, RABIES, & LEUKEMIA